Lasbela 1 Privacy Policy

1 Introduction

Lasbela 1 is an online entertainment platform offering casino games, sports betting, live dealer tables and a game lobby — all accessible through a single account with a shared PKR wallet. When you use the platform, we collect and process certain personal information in order to operate your account, process transactions and improve the overall experience.

This Privacy Policy describes the categories of data collected, the purposes for which it is used, the circumstances under which it may be shared with third parties, and the rights you have in relation to your own data. It is intended to be clear and practical — not a wall of legal text that nobody reads.

By registering on Lasbela 1 or using the platform in any capacity, you acknowledge that you have read this policy and consent to the data practices described within it. If you do not agree with any part of this policy, you should not use the platform.

2 Data We Collect

The following categories of personal data are collected and processed by Lasbela 1:

We only collect data that is genuinely needed for these stated purposes. Lasbela 1 does not collect sensitive data categories such as ethnicity, religion or political views.

3 How We Collect Your Data

Data is collected through three main routes:

• Directly from you — when you register an account, complete identity verification, make a deposit, contact support or update your profile settings.
• Automatically — when you use the platform, technical data such as your IP address, device details and session activity is logged automatically by the platform's servers and analytics tools.
• From third parties — payment providers (JazzCash, Easypaisa, Raast, banks) confirm transaction details when you deposit or withdraw. Fraud prevention services may provide risk signals based on technical data. Game studios may provide session data for games hosted through their infrastructure.

Data collected automatically does not require any action on your part — it is a standard part of how web and mobile platforms operate. However, you have the right to understand what is collected and why, which is what this policy addresses.

4 How We Use Your Data

Personal data collected by Lasbela 1 is used for the following purposes:

• Account operation — creating and managing your account, authenticating your identity when you log in, applying your VIP tier and tracking your wallet balance.
• Payment processing — verifying and processing deposits and withdrawals in PKR through your chosen payment channel.
• Fraud prevention and security — detecting suspicious login attempts, identifying duplicate accounts and investigating potential misuse of the platform.
• Legal and compliance obligations — retaining transaction records and identity verification data as required by applicable financial regulations.
• Customer support — responding to queries, resolving disputes and maintaining a record of your communication history with the support team.
• Responsible gaming monitoring — tracking gameplay patterns to identify potential signs of problem gaming behaviour and provide appropriate tools or interventions where relevant.
• Platform improvement — analysing aggregated usage data to understand which features are most used, where friction occurs and how the platform can be improved for Pakistani players.
• Communications — sending account-related notifications such as deposit confirmations, withdrawal updates, security alerts and, where you have opted in, information about promotions and VIP programme updates.

5 Sharing Your Data

Lasbela 1 does not sell your personal data. Data is shared with third parties only in the following limited circumstances:

• Payment providers — JazzCash, Easypaisa, Raast, banks and card processors receive the transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy and security standards.
• Fraud and risk services — specialist third-party services may receive technical data (IP address, device fingerprint) to assess transaction risk and identify patterns associated with fraud or multi-accounting.
• Game studios and content providers — for games hosted through third-party infrastructure, the studio may receive session identifiers and gameplay data necessary to operate the game and calculate outcomes.
• Legal and regulatory authorities — where required by law or a valid legal process, Lasbela 1 may disclose personal data to relevant authorities. We do not volunteer data to authorities beyond what is legally required.
• Platform infrastructure providers — hosting, cloud storage and technical support providers who operate the underlying systems powering Lasbela 1 may have access to data as part of their contracted services. These providers are bound by confidentiality obligations.

All third parties with whom data is shared are required to handle it in a manner consistent with data protection standards. Lasbela 1 does not authorise third parties to use your data for their own marketing or commercial purposes.

6 Payment Data

When you make a deposit or request a withdrawal on Lasbela 1, your transaction is processed through the payment provider you select — JazzCash, Easypaisa, Raast, a bank transfer or a debit or credit card. The payment provider handles the actual movement of funds and applies its own security protocols.

Lasbela 1 retains a record of each transaction — the amount in PKR, the date and time, the payment channel used and the outcome — for account management and compliance purposes. Full payment credentials such as complete card numbers, CVV codes or mobile wallet PINs are never stored on Lasbela 1 servers.

Withdrawal requests trigger an identity check in some cases. If you are asked to provide a copy of a CNIC or other identification document, that document is reviewed solely for the purpose of confirming your identity and is stored securely. It is not used for any other purpose and is not shared with third parties beyond what is necessary to complete the verification.

7 Cookies and Tracking

The Lasbela 1 website uses cookies and similar technologies to operate certain platform functions and to understand how users interact with the site. The following types of cookies are used:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during an active session and security tokens that protect against cross-site request forgery. These cannot be disabled without affecting platform functionality.
• Functional cookies — used to remember your preferences such as language settings and game display options, so you do not have to reconfigure them on each visit.
• Analytics cookies — used to collect aggregated data about how pages are visited, which features are used most and where users encounter problems. This data is used in aggregate form to improve the platform and does not identify individual users.

The Lasbela 1 Android app uses equivalent local storage and session management mechanisms rather than browser cookies. The same categories of data — session state, functional preferences and aggregated usage analytics — are collected through the app.

You can manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use the platform, including logging in and making transactions. Disabling analytics cookies will not affect your ability to use Lasbela 1.

8 Data Security

Lasbela 1 takes the security of personal data seriously and implements technical and organisational measures appropriate to the nature of the data held. Key security practices include:

• All data in transit is encrypted using TLS. This applies to the website and the Android app.
• Account passwords are stored in hashed form. Lasbela 1 staff cannot see your password in plain text.
• Access to personal data within Lasbela 1's systems is restricted on a need-to-know basis. Only staff members whose role requires access to specific data categories are granted that access.
• Systems are monitored for unusual activity and potential intrusions. Security incidents are assessed and, where necessary, affected users are notified.
• Regular security reviews are conducted on platform infrastructure and third-party integrations.

While Lasbela 1 takes these measures seriously, no digital platform can guarantee absolute security. You also play a role in keeping your account safe — by using a strong, unique password, not sharing your login credentials and logging out from shared devices after each session.

9 Data Retention

Lasbela 1 retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal obligations. The general retention approach is as follows:

• Active account data — retained for the full duration of your account being open and active on the platform.
• Financial transaction records — retained for a minimum period following each transaction to comply with standard financial record-keeping requirements and to enable dispute resolution if needed.
• Identity verification documents — retained only for as long as necessary for the verification purpose and any related compliance requirement, after which they are securely deleted.
• Support communication records — retained for a reasonable period following the resolution of a case, in case a related query arises.
• Closed account data — after an account is closed, certain data is retained for a defined period to fulfil legal obligations and handle any post-closure disputes. Data beyond the required retention period is deleted or anonymised.

10 Your Rights

You have the following rights in relation to the personal data Lasbela 1 holds about you:

• Right to access — you can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe.
• Right to correction — if any personal data we hold is inaccurate or out of date, you can request that it be corrected. You can update basic profile information directly in your account settings.
• Right to deletion — in certain circumstances, you can request that your personal data be deleted. This right may be limited where we are required to retain data for legal or compliance reasons.
• Right to restrict processing — you can request that we limit how your data is used in certain circumstances, for example if you dispute the accuracy of information we hold.
• Right to object — you can object to your data being used for specific purposes, such as receiving promotional communications. Opting out of marketing communications can be done directly through account settings or by contacting support.

To exercise any of these rights, contact the Lasbela 1 support team. Requests are handled promptly and we will confirm receipt and provide an expected response timeframe. Some requests may require identity verification before they can be processed, to protect against unauthorised access to account data.

11 Minors

Lasbela 1 is strictly an adult platform. We do not knowingly collect personal data from anyone under 18 years of age. The registration process includes a date-of-birth declaration, and age verification may be requested at any point during account use.

If we become aware that an account has been registered by someone under 18, the account will be closed immediately, any balance will be held pending investigation and any data collected will be handled in accordance with applicable requirements. If you believe a minor has registered on the platform, please contact support so the matter can be investigated promptly.

12 Changes to This Policy

Lasbela 1 may update this Privacy Policy from time to time to reflect changes in how the platform operates, updates to payment integrations or changes in applicable legal requirements. The "Last updated" date at the top of this page shows when the policy was most recently revised.

Where a change is significant — for example, a change to what data is collected or how it is used — we will make reasonable efforts to notify registered users via their account contact details before the change takes effect. Minor clarifications may be made without specific notification.

Your continued use of Lasbela 1 after a policy update is published constitutes your acceptance of the revised terms. If you do not agree with any update, you should stop using the platform and contact support regarding your account.

13 Contact Us

If you have questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information has been handled, please reach out to the Lasbela 1 support team.

• Email: [email protected] (plain text — not a clickable link)
• Live chat: available within your account when logged in
• For general platform questions, visit the FAQ page

Data-related requests are handled by a dedicated team member. We aim to acknowledge all requests within two business days and to resolve them within a reasonable period. Where a request requires identity verification before it can be processed, we will let you know what is needed.

For questions about responsible gaming tools or self-exclusion, visit the Responsible Gaming page, which covers account management tools available to all players.